TERMS AND CONDITIONS

QUICKS SRL — Rental Marketplace Platform

Last Updated: May 9, 2026 Effective Date: May 23, 2026

TABLE OF CONTENTS

1. Introduction and Acceptance
2. Definitions
3. Right of Withdrawal (Consumer Rights)
4. Platform Description and Role of Quicks
5. Eligibility and Account Registration
6. User Accounts
7. Listing Items — Owner Terms
8. Renting Items — Renter Terms
9. Bookings and Payments
10. Fees and Commissions
11. Cancellation and Refund Policy
12. Deposits and Security
13. Handover Verification
14. Dispute Resolution Between Users
15. Wallet System and Payouts
16. Identity Verification
17. User Content and Intellectual Property
18. Reviews and Ratings
19. Content Moderation
20. Prohibited Items and Activities
21. Anti-Discrimination and Fair Conduct Policy
22. Anti-Fraud Measures
23. Communications Between Users
24. Push Notifications and Marketing
25. Property Claims and Stolen Items
26. Account Suspension and Termination
27. Account Deletion and Data Retention
28. Deceased User Accounts
29. Disclaimer of Warranties
30. Limitation of Liability
31. Indemnification
32. Force Majeure
33. Limitation Period for Claims
34. Governing Law and Jurisdiction
35. Alternative Dispute Resolution
36. Modifications to These Terms
37. Severability
38. Entire Agreement
39. Assignment and Waiver
40. Accessibility
41. Contact Information
42. Annex A — Contracting Entity
43. Annex B — Fee Schedule

1. INTRODUCTION AND ACCEPTANCE

1.1. These Terms and Conditions (“Terms”) govern your access to and use of the Quicks platform, including the Quicks mobile applications (iOS and Android), the website at quicks-app.com, any future web application, any associated application programming interfaces (APIs), and all related services (collectively, the “Platform” or “Services”), operated by QUICKS SRL (“Quicks”, “we”, “us”, or “our”).

1.2. By creating an account, accessing, or using any part of the Platform, you (“User”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein (collectively, the “Agreement”). If you do not agree to these Terms, you must not use the Platform.

1.3. If you are using the Platform on behalf of a legal entity (company, association, or other organization), you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” and “your” refer to that entity.

1.4. These Terms constitute a legally binding agreement between you and Quicks. By using the Platform, you also agree that any rental transaction concluded through the Platform creates a separate, direct contractual relationship between the Owner and the Renter, to which Quicks is not a party.

1.5. We may offer the Platform in multiple languages. In the event of any inconsistency between language versions, the Romanian version shall prevail for legal purposes.

1.6. Pre-Contractual Information. In accordance with Romanian Government Emergency Ordinance No. 34/2014 and the E-Commerce Directive (2000/31/EC) as transposed by Romanian Law 365/2002, the following information is provided before you enter into this contract: the identity and address of the service provider (see Annex A), the main characteristics of the services, the total price including fees (see Section 10 and Annex B), your right of withdrawal (see Section 3), and the complaint-handling mechanisms (see Sections 14 and 35).

2. DEFINITIONS

In these Terms, the following capitalized terms shall have the meanings set out below:

“Account” means the personal user account created by a User on the Platform.

“Billing Profile” means the financial profile (personal or business) a User sets up within their Account for the purpose of payments, containing billing details such as name, address, email, and tax identification number (for business profiles).

“Booking” or “Reservation” means the process by which a Renter requests to rent an Item from an Owner for a specified period, and the Owner approves said request.

“Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession, within the meaning of Directive 2011/83/EU and Romanian OUG 34/2014.

“Content” means any text, photographs, images, descriptions, reviews, ratings, messages, or other materials uploaded, posted, or transmitted through the Platform by Users.

“Deposit” means the refundable security amount that may be required by an Owner for a Booking, held by Stripe on behalf of the parties to protect against potential damage, loss, or breach of rental conditions.

“Dispute” means a formal disagreement between an Owner and a Renter regarding a Booking, Item condition, payments, or any other matter arising from a rental transaction.

“Fees” means the service fees, commissions, and other charges applied by Quicks to Users for the use of the Platform, as detailed in Section 10 and Annex B.

“Handover” means the physical transfer of an Item from Owner to Renter (pickup) or from Renter to Owner (return).

“Item” or “Good” means any movable property, equipment, vehicle, tool, device, or other tangible asset listed on the Platform for rental by an Owner.

“Listing” means an advertisement published by an Owner on the Platform, describing an Item available for rental, including its description, photographs, pricing, location, availability, and terms.

“Owner” or “Proprietar” means any natural or legal person who lists Items on the Platform for rental to Renters. The Owner represents and warrants that they have the legal right to rent out the listed Items.

“Payment Method” means a credit card, debit card, or other payment instrument registered by a User through the Platform’s payment processor (Stripe).

“Platform Fee Configuration” means the fee structure applicable to transactions, as determined by Quicks and communicated to Users, which may vary by currency and may be updated from time to time.

“Renter” or “Beneficiar” means any natural or legal person who uses the Platform to search for, book, and rent Items from Owners.

“Rental Period” means the period commencing on the start date and ending on the end date specified in a confirmed Booking.

“Stripe” means Stripe, Inc. and its affiliates, the licensed payment service provider through which Platform financial transactions are processed.

“Stripe Connect Account” means the payout account set up by an Owner through Stripe’s connected accounts system to receive earnings from rentals.

“User” means any natural or legal person who creates an Account on the Platform, whether acting as an Owner, a Renter, or both.

“Wallet” means the balance display maintained within the Platform, which is Quicks’s internal ledger of earnings, payments, deposits, refunds, and other financial transactions; see Section 15 for how funds move between Stripe, Quicks, and Users.

3. RIGHT OF WITHDRAWAL (CONSUMER RIGHTS)

3.1. Applicability. This Section applies to you if you are a Consumer within the meaning of Romanian Government Emergency Ordinance No. 34/2014 (transposing Directive 2011/83/EU on consumer rights) — that is, a natural person acting for purposes outside your trade, business, craft, or profession.

3.2. Right of Withdrawal from the Platform Service. You have the right to withdraw from this contract (your agreement with Quicks to use the Platform) within fourteen (14) calendar days from the date of account creation, without giving any reason.

3.3. Exercising Your Right. To exercise the right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., an email to [email protected] or a letter to our registered address). You may use the Model Withdrawal Form set out below, but it is not mandatory.

3.4. Model Withdrawal Form.

To: QUICKS SRL, Calea Turzii 239, Cod 400495, Cluj-Napoca, Romania / [email protected]

I hereby give notice that I withdraw from my contract for the provision of the Quicks platform service.

Date of contract (account creation): ___________

Name of consumer: ___________

Address of consumer: ___________

Signature (only if sent by post): ___________

Date: ___________

3.5. Effects of Withdrawal. If you withdraw within the 14-day period, we will close your Account and refund any prepaid amounts to your original Payment Method within fourteen (14) days of receiving your withdrawal notice. If you have used the Platform during the withdrawal period (e.g., completed Bookings), you acknowledge that you must pay for any services already provided up to the point of withdrawal.

3.6. Exception for Confirmed Bookings. By confirming a specific Booking with a defined Rental Period, you expressly acknowledge and agree that the service in respect of that Booking begins immediately upon confirmation and that the right of withdrawal does not apply to that specific Booking, in accordance with Article 16(l) of Directive 2011/83/EU (services related to leisure activities provided on a specific date or during a specific period). This acknowledgment is presented to you at the time of Booking confirmation.

3.7. Business Users. This right of withdrawal does not apply to Users acting in a professional or commercial capacity.

4. PLATFORM DESCRIPTION AND ROLE OF QUICKS

4.1. Intermediary Role. Quicks operates an online marketplace that enables Owners to list Items for rental and Renters to discover, book, and rent those Items. Quicks acts solely as a technology intermediary and payment facilitator. Quicks does not own, control, inspect, or manage any Items listed on the Platform.

4.2. No Party to Rental Agreements. Quicks is not a party to the rental contract formed between an Owner and a Renter. The acceptance of a Booking creates a direct contractual relationship between the Owner and the Renter. Quicks facilitates this relationship but does not guarantee the performance of either party’s obligations.

4.3. No Guarantee of Items. Quicks does not guarantee the existence, quality, safety, legality, suitability, condition, accuracy of descriptions, or availability of any Item listed on the Platform. Users interact with each other at their own risk.

4.4. No Real-Time Supervision. Quicks does not monitor or supervise User interactions, transactions, or the use of Items in real time. Quicks cannot be held responsible for the conduct, truthfulness, or reliability of any User.

4.5. Platform Availability. Quicks strives to maintain continuous availability of the Platform but does not guarantee uninterrupted, error-free, or secure access. Temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond our control.

4.6. Services Provided “As Is”. All services are provided on an “as is” and “as available” basis. Quicks makes no representations or warranties, express or implied, regarding the quality, performance, reliability, or fitness for a particular purpose of the Platform or any services. This clause does not affect Consumer statutory rights that cannot be excluded under mandatory law.

5. ELIGIBILITY AND ACCOUNT REGISTRATION

5.1. Age Requirement. You must be at least eighteen (18) years of age to create an Account and use the Platform. By creating an Account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding agreements under applicable law.

5.2. Accurate Information. You must provide truthful, accurate, current, and complete information when registering your Account and must promptly update such information whenever changes occur. Providing false, incomplete, or misleading information may result in suspension or termination of your Account and may give rise to liability for any damages caused.

5.3. One Account Per Person. Each natural person may maintain only one (1) Account on the Platform. Creating multiple accounts is prohibited and may lead to the suspension or termination of all associated accounts. Quicks reserves the right to recover any financial benefit obtained through multiple-account abuse, including by debiting the User’s Wallet or charging their Payment Method for fees that would have been owed.

5.4. Dual Role. A single Account may be used both as an Owner and as a Renter. Users are responsible for complying with the terms applicable to each role.

5.5. Business Users. If you use the Platform in the course of a commercial or professional activity, you must comply with all applicable business registration, licensing, tax, and regulatory requirements. You may be required to provide additional documentation, including a tax identification number, and to set up a Business Billing Profile.

5.6. Legal Entity Accounts. Where a legal entity creates an Account, the individual acting on its behalf represents and warrants that they are duly authorized to bind the entity and accept these Terms.

6. USER ACCOUNTS

6.1. Account Security. You are solely responsible for maintaining the confidentiality of your login credentials (email, password, and any authentication tokens) and for all activities that occur under your Account. You must immediately notify Quicks of any unauthorized use of your Account or any other security breach at [email protected].

6.2. Account Responsibility. Quicks is not responsible for any loss or damage arising from unauthorized access to your Account caused by your failure to safeguard your credentials. You are liable for all transactions, Content, and activities conducted through your Account, whether or not authorized by you.

6.3. Authentication Methods. The Platform supports account creation and authentication via email and password, Google Sign-In, and Apple Sign-In. By using third-party authentication providers, you also agree to their respective terms of service and privacy policies.

6.4. Profile Information. Your Account profile may include your display name, avatar, and other information visible to other Users. You are responsible for ensuring that your profile information is appropriate and does not violate these Terms or applicable law.

6.5. Verification Requests. Quicks may, at any time, request additional documents or information to verify your identity, eligibility, or the accuracy of information you have provided. Failure to comply with such requests may result in restrictions on your Account, including suspension or termination.

7. LISTING ITEMS — OWNER TERMS

7.1. Right to List. By creating a Listing, you represent and warrant that you are the legal owner of the Item or have been duly authorized by the owner to list it for rental, and that doing so does not violate any applicable law, regulation, third-party right, or contractual obligation. You further warrant that the Item is not stolen, subject to any encumbrance that would prevent rental, or subject to any pending legal claim.

7.2. Listing Accuracy. You must provide complete, accurate, and up-to-date information in your Listing, including:

• A truthful and detailed description of the Item;
• Clear photographs that accurately reflect the current condition of the Item;
• The daily rental price (inclusive of any mandatory charges);
• The deposit amount, if applicable;
• The pickup location;
• Availability dates;
• Any specific rules, requirements, or conditions for the rental.

7.3. Photographs and Quality Gate. Quicks may perform an initial automated review of listing photographs and text (“quality gate”) to verify compliance with Platform standards. This review does not constitute a guarantee of the Item’s condition, accuracy of descriptions, or ongoing compliance. The Owner remains solely responsible for the accuracy and currency of all Listing information.

7.4. Pricing. You freely set the rental price for your Item. All prices must be displayed in a supported currency and stated in the smallest denomination (e.g., per day). Any additional costs must be clearly disclosed in the Listing before a Renter confirms a Booking. Off-platform payments or fees not disclosed through the Platform are strictly prohibited.

7.5. Deposit Guidelines. Deposits should be set proportionately to the Item’s value and replacement cost. Quicks reserves the right to set maximum deposit limits (e.g., as a percentage of the Item’s declared value or a multiple of the daily rental price) and to reject Listings with disproportionate deposit amounts.

7.6. Availability Management. You are responsible for keeping your Item’s availability calendar accurate. If a Renter books an Item that is unavailable due to your failure to update the calendar, you may be subject to penalties, including cancellation fees and/or Account restrictions.

7.7. Booking Acceptance. When you receive a Booking request, you may approve or decline it. Accepting a Booking creates a binding commitment to make the Item available to the Renter in the condition described in the Listing and at the agreed price. Failure to honor a confirmed Booking may result in penalties.

7.8. Owner’s Obligations. As an Owner, you are responsible for:

• Ensuring the Item is in the condition described in the Listing at the time of Handover;
• Complying with all applicable laws, regulations, permits, and insurance requirements related to the rental of your Item;
• Maintaining appropriate insurance for your Item where required or prudent;
• Declaring and paying all applicable taxes on rental income, including but not limited to income tax, VAT, and local taxes;
• Providing accurate fiscal information when requested by Quicks;
• For high-value Items, providing proof of ownership upon Quicks’ reasonable request.

7.9. Independence. The relationship between an Owner and Quicks is one of independence. No employment, partnership, joint venture, or agency relationship is created by these Terms. Quicks does not control the conditions of rental, pricing, or availability, and acts solely as an intermediary and payment facilitator.

7.10. Team or Organization Listings. If you list Items in collaboration with co-owners, teams, or organizations, you are responsible, as the primary Account holder, for compliance with these Terms and for the actions of all parties involved.

7.11. Listing Ranking. The order and visibility of Listings in search results are determined by multiple factors, including but not limited to: availability, price, ratings, transaction history, Renter search criteria, and relevance. Quicks may, in the future, offer paid promotional features.

7.12. Owner Indemnification of Renter. If an Item listed by you is found to be stolen, subject to a legal claim, or otherwise not lawfully available for rental, you shall indemnify and hold harmless both the Renter and Quicks against any loss, damage, cost, or liability arising from the illegitimate Listing.

7.13. Condition Verification at Handover. The Owner is solely responsible for inspecting the Item before Handover at pickup and upon return at the end of the Rental Period. Quicks does not conduct condition inspections and does not verify the state of any Item at any time. At pickup, the Owner shall confirm that the Item matches the Listing description and is fit for the intended purpose before release to the Renter. At return, the Owner shall inspect the Item and identify any damage, loss, missing accessories, or other deviation from its condition at pickup. The Owner’s failure to perform a return inspection within a reasonable timeframe of the return Handover shall not be deemed an admission that no damage occurred, but may limit the Owner’s ability to substantiate a claim in a subsequent Dispute. Photographic documentation of the Item’s condition at both pickup and return is strongly recommended and may serve as evidence in any Dispute.

8. RENTING ITEMS — RENTER TERMS

8.1. Renter’s Responsibilities. By booking an Item, you agree to:

• Use the Item only for its intended purpose, in accordance with the Listing description and any rules communicated by the Owner;
• Return the Item in the same condition as received, subject to normal wear and tear, at the agreed time and location;
• Compensate the Owner for any damage, loss, or unauthorized use of the Item during the Rental Period;
• Comply with all applicable laws and regulations related to your use of the Item;
• Act with integrity, good faith, and respect toward the Owner and their property.

8.2. Pre-Rental Verification. Before accepting an Item at Handover, you are responsible for inspecting the Item and verifying that its condition matches the Listing description and photographs. If you identify any discrepancies, you should document them (e.g., through photographs) and notify the Owner and Quicks immediately.

8.3. Limited Right of Use. A confirmed Booking grants you a limited, non-transferable right to use the Item for the specified Rental Period. You may not:

• Transfer or sublease the Item to any third party;
• Exceed the usage limitations specified in the Listing;
• Include additional persons in the use of the Item beyond those specified in the Booking;
• Extend the Rental Period without the Owner’s prior written consent.

8.4. Late Return. If you fail to return the Item by the end of the Rental Period without the Owner’s consent, the Owner may:

• Request immediate return of the Item;
• Claim additional rental charges for the extended period;
• File a Dispute and/or seek deposit withholding;
• Take any other action permitted by applicable law.

8.5. Eligibility Requirements. For certain Items (e.g., vehicles, specialized equipment), the Owner may impose specific eligibility requirements (age, qualifications, licenses, etc.). You must confirm that you meet all such requirements before completing a Booking.

8.6. Exclusion of Quicks Liability. Quicks acts exclusively as an intermediary. Quicks provides no warranty regarding the quality, conformity, safety, reliability, or characteristics of any Item. Any claim arising from the use of a rented Item is strictly between the Renter and the Owner. This exclusion does not limit Consumer statutory rights that cannot be waived under mandatory law.

8.7. Renter Conduct Standards. In using any rented Item, the Renter shall observe the following standards of conduct. These standards are binding between the Renter and the Owner; the Owner may grant exceptions to any of them through the Listing itself or through a separate written agreement between the Owner and the Renter (for example, the Platform’s messaging system or another durable written medium). Quicks recommends, but does not require, that any such exception be documented in writing; agreements between Owner and Renter that are not recorded on the Platform are the sole responsibility of those parties and Quicks cannot verify or enforce them. Breach of these standards, or breach of any permission granted by the Owner, may constitute grounds for the Owner to open a Dispute and seek damages through the Dispute framework or through competent courts, and may also lead Quicks to suspend or terminate the Renter’s Account. Quicks’ enforcement is limited to measures available through the Platform, including Dispute adjudication, orchestration of funds held within the Platform, and Account restrictions.

8.7.1. Intended use. The Renter shall use the Item only for the purpose described in the Listing and in accordance with the manufacturer’s instructions and any operational guidance provided by the Owner. Use of the Item for any purpose not contemplated by the Listing or not otherwise permitted by the Owner is prohibited.

8.7.2. No sub-letting or transfer. The Renter shall not sub-let, lend, assign, transfer possession of, or otherwise allow any third party to use or control the Item without the prior consent of the Owner. The Renter remains fully responsible for the Item at all times during the Rental Period. This subsection supplements Section 8.3.

8.7.3. No commercial use without Owner permission. The Renter shall not use the Item in connection with any business, trade, for-profit activity, or income-generating use unless the Listing or the Owner expressly permits such use.

8.7.4. Geographic scope. The Renter shall keep the Item within the territory of Romania and within any narrower geographic area specified by the Listing or agreed with the Owner. Cross-border transport or use outside the agreed area requires the Owner’s prior permission.

8.7.5. Reasonable care and storage. The Renter shall exercise reasonable care in handling, operating, transporting, and storing the Item, including without limitation: storing the Item in a secure location when not in use; protecting the Item from weather, theft, and environmental damage where applicable; and using appropriate protective equipment where required.

8.7.6. Operator qualifications. Where the use of the Item requires a licence, certification, permit, or qualification by law (including without limitation driving licences, operator certifications, or professional qualifications), the Renter warrants that they hold all such valid and current credentials and that the Item will be operated only by persons so qualified.

8.7.7. No impaired operation. The Renter shall not operate the Item, nor permit any person to operate the Item on their behalf, while under the influence of alcohol, recreational drugs, prescription medication bearing warnings against operating machinery or vehicles, or while suffering from fatigue or any other condition that would impair safe operation. This applies with particular force to vehicles, power tools, machinery, and any Item capable of causing injury.

8.7.8. No disabling of safety features. The Renter shall not remove, disable, modify, bypass, or otherwise interfere with any guard, interlock, warning system, or safety feature installed on the Item.

8.7.9. No modification or unauthorised servicing. The Renter shall not modify, disassemble, alter, repair, or attempt to service the Item beyond routine operational maintenance described by the Owner or by the manufacturer. Any repair need shall be communicated to the Owner without delay.

8.7.10. No illegal use. The Renter shall not use the Item, nor permit the Item to be used, for any unlawful purpose, including without limitation the transport of illicit goods, commission of any criminal offence, or any activity prohibited by applicable law or public order.

8.7.11. Identifying marks. The Renter shall not remove, cover, alter, or obscure any serial number, label, nameplate, identification tag, or mark of ownership on the Item.

8.7.12. Prompt notification. The Renter shall notify the Owner without undue delay, and in any case within twenty-four (24) hours, of any damage, loss, theft, accident, malfunction, safety incident, mechanical failure, or deviation from the agreed use or condition of the Item. In the event of theft or significant damage, the Renter shall additionally file a report with the competent authorities where applicable and provide a copy of the report to the Owner.

8.7.13. Timely return. The Renter shall return the Item to the agreed return location at the agreed return time in accordance with the Handover process. Any anticipated delay shall be communicated to the Owner in advance and is subject to the Owner’s agreement; late return without prior agreement may give rise to additional charges, a Dispute, or both (see Section 8.4).

8.7.14. Return condition. The Renter shall return the Item: (i) in the same condition as at pickup, subject to reasonable wear and tear; (ii) cleaned of any significant dirt, waste, or debris attributable to the Renter’s use; (iii) with all accessories, attachments, cases, manuals, and consumables originally provided; and (iv) where applicable (e.g., vehicles, fuel-powered equipment), with fuel, charge, or consumables at the level specified by the Owner at pickup.

8.7.15. Cooperation with legal process. In the event of any incident, claim, investigation, or legal process arising from the Renter’s use of the Item, the Renter shall cooperate reasonably with the Owner, Quicks, and competent authorities, and shall provide such information, documentation, and statements as may reasonably be required.

8.7.16. Good-faith communication. The Renter shall communicate with the Owner and with Quicks in good faith and with reasonable promptness through the Platform’s messaging and Dispute channels, and shall not engage in abusive, threatening, or harassing conduct.

8.7.17. No commercial exploitation of the Item’s identity. The Renter shall not photograph, record, publish, or commercially exploit the Item, any identifying features thereof, or proprietary information associated with the Item (including registration or serial identifiers), without the Owner’s prior written consent.

9. BOOKINGS AND PAYMENTS

9.1. Booking Process. To book an Item, a Renter submits a Booking request through the Platform, specifying the desired Rental Period and quantity. The Owner may approve or decline the request. Upon approval, the Booking is confirmed and becomes binding on both parties.

9.2. Payment Processing. All payments are processed through Stripe, our licensed third-party payment service provider. By making a payment, you agree to Stripe’s terms of service and privacy policy. Quicks does not store full credit card numbers or sensitive payment data — this is handled entirely by Stripe in compliance with PCI DSS standards.

9.3. Payment Methods. Renters must register at least one valid Payment Method. Payments are made using a combination of:

• Wallet Balance: Available funds in your Quicks Wallet are applied first.
• Card Payment: Any remaining amount is charged to your registered Payment Method.

9.4. Payment Timing.

• For Bookings starting within seven (7) days: payment is processed immediately upon Booking confirmation.
• For Bookings starting more than seven (7) days in the future: payment may be scheduled and processed closer to the start date of the Rental Period.

9.5. 3D Secure Authentication (SCA). Certain payments may require Strong Customer Authentication (SCA) via 3D Secure, as required by the Payment Services Directive 2 (PSD2). If additional authentication is required for a scheduled payment, you will be notified and must complete authentication within forty-eight (48) hours. Failure to complete authentication within this period will result in automatic cancellation of the Booking — no cancellation fee applies in this case, as the cancellation is due to a payment failure rather than a voluntary cancellation. The Owner will be notified immediately of any SCA-related cancellation.

9.6. Total Cost. The total amount payable by the Renter (“Total Cost”) includes:

• The rental price set by the Owner (daily price multiplied by the number of rental days and quantity);
• Platform service fees charged to the Renter (as described in Section 10 and Annex B);
• The deposit amount, if applicable (held separately, as described in Section 12).

9.7. Currency. All financial transactions are denominated in the currency specified in the Listing. Quicks supports multiple currencies as determined by the Platform Fee Configuration.

9.8. Payment Confirmation. Upon successful payment, both the Renter and the Owner will receive confirmation through the Platform.

9.9. Tax Invoices. Users may request tax invoices for Platform fees through their Account settings or by contacting Quicks. Quicks will issue invoices in compliance with applicable Romanian fiscal legislation. Quicks’ VAT registration status and number (if applicable) are published in Annex A.

9.10. Failed Payments. If a payment fails (e.g., insufficient funds, expired card, authentication failure), Quicks may attempt to retry the payment. If payment cannot be collected, the Booking will be cancelled and the Owner will be notified immediately.

10. FEES AND COMMISSIONS

10.1. Platform Fees. Quicks charges service fees to both Owners and Renters for the use of the Platform. Fees are calculated per transaction and consist of:

• Renter Fee: A fixed amount plus a percentage of the rental price, charged to the Renter in addition to the rental price.
• Owner Fee: A fixed amount plus a percentage of the rental price, deducted from the Owner’s earnings before payout.

The current fee schedule, including specific amounts and percentages per currency, is published in Annex B of these Terms and on the Platform’s fee information page.

10.2. Fee Transparency. The applicable fees are displayed to both parties before a Booking is confirmed. The Renter sees the total amount payable (rental price + Renter fees). The Owner sees the net amount they will receive (rental price - Owner fees). The fee amounts shown at the time of Booking confirmation are contractually binding for that transaction.

10.3. Minimum and Maximum Fees. Quicks may enforce a minimum total platform fee per transaction. If the combined Renter and Owner fees fall below this minimum, fees may be proportionally adjusted upward. Quicks may also enforce a maximum total platform fee. These thresholds are specified in Annex B.

10.4. Fee Changes. Quicks reserves the right to modify the Fee structure at any time. Changes to Fees will be communicated to Users at least thirty (30) days in advance and will apply only to Bookings made after the effective date of the change. Fees applicable at the time of Booking confirmation remain fixed for that transaction. The updated Annex B will be published alongside any notification.

10.5. Tax Obligations. All Fees and amounts shown on the Platform are exclusive of any applicable taxes (VAT, income tax, local taxes, etc.) unless explicitly stated otherwise. Users are solely responsible for determining and fulfilling their own tax obligations arising from their use of the Platform, including but not limited to:

• Income tax on rental earnings (Owners);
• VAT registration and collection where applicable;
• Local taxes or levies.

10.6. Quicks Tax Facilitation. In certain jurisdictions, Quicks may be required by law to collect, withhold, or remit taxes on behalf of Users. Where applicable, Quicks is hereby authorized to collect and transfer such amounts to the relevant tax authorities. Quicks may also request tax identification numbers or other fiscal documentation from Users. Failure to provide requested tax information may result in withholding of payments as required by applicable law.

10.7. No Off-Platform Payments. Users are strictly prohibited from soliciting or making payments outside the Platform for transactions initiated through Quicks. Any attempt to circumvent the Platform’s payment system may result in Account suspension or termination and Quicks reserves the right to recover the platform fees that would have been payable on such circumvented transactions, plus a penalty equal to the same amount, as liquidated damages.

10.8. Small-Rental Surcharge. A flat surcharge applies to the Renter service fee where the rental subtotal falls below a threshold published in Annex B. The amount and threshold are disclosed to the Renter at checkout and in Annex B, and are subject to the amendment procedure in Section 10.4. The surcharge is intended to cover fixed payment-processing costs on low-value transactions; it is not a penalty and does not alter any other term of these Terms.

10.9. VAT Status of Quicks. As of the Effective Date of these Terms, Quicks SRL operates under the Romanian special regime for small enterprises (Regimul special pentru întreprinderi mici, as established by Directive 2006/112/EC and transposed into Romanian fiscal law, including OUG 16/2022 as amended) and is not registered for VAT. Platform-fee invoices issued by Quicks accordingly reflect a VAT rate of 0% and do not include a VAT charge. Should Quicks exceed the applicable statutory VAT threshold or otherwise register for VAT, Quicks will update this Section and Annex A and may adjust its Fees to reflect VAT, with not less than thirty (30) days’ prior notice to Users via the Platform and in accordance with Section 10.4. Users who are themselves registered VAT payers remain solely responsible for their own VAT obligations in respect of income received through the Platform, including self-accounting under reverse-charge rules where applicable.

11. CANCELLATION AND REFUND POLICY

11.1. Cancellation of Pending Requests. A Booking request that has not yet been approved by the Owner (“requested” status) may be cancelled by either party at any time without any cancellation fee.

11.2. Cancellation of Approved Bookings (by Renter). Once a Booking has been approved, the following cancellation schedule applies based on the time remaining until the start of the Rental Period. The complete schedule, including how Platform service fees are treated in each tier, is published in Annex B.

11.3. Fee Calculation. The rental penalty is calculated as a percentage of the rental subtotal (rental price excluding deposit). The penalty amount is retained from the Renter’s payment and credited to the Owner’s Wallet as a cancellation earning. Platform service fees, where retained in accordance with the table above, are retained by Quicks to cover non-recoverable payment-processing and operational costs incurred on the Booking.

11.4. Cancellation of Active Rentals. Once a Rental Period has commenced (“active” status):

• Renters may not unilaterally cancel an active rental. Any request to terminate an active rental must be agreed upon with the Owner and may be subject to full charges.
• Owners may cancel an active rental in justified circumstances. When an Owner cancels an active rental, no cancellation fee is charged to the Renter.

11.5. Owner Cancellation of Approved Bookings. Owners should not cancel confirmed Bookings except in justified circumstances (force majeure, safety concerns, or other legitimate reasons). Unjustified cancellations by Owners may result in:

• The full rental amount being refunded to the Renter;
• Penalties, including reduced search ranking, warnings, or Account restrictions;
• Liability for any additional costs reasonably incurred by the Renter as a result of the cancellation.

11.6. Refunds. Where a refund is due:

• Refunds are processed to the original Payment Method or credited to the Renter’s Wallet, depending on the payment method used for the original transaction.
• Refund processing times depend on the payment provider and may take up to 10 business days.
• Platform service fees may be non-refundable, depending on the circumstances of the cancellation.

11.7. Booking Modifications. Both parties may mutually agree to modify a confirmed Booking (e.g., changing dates, extending the period). Any price difference or additional fees resulting from the modification will be charged or refunded accordingly.

11.8. Force Majeure Cancellations. In the event of Force Majeure or other extraordinary circumstances (as defined in Section 32), standard cancellation fees are waived for all parties where the Force Majeure event demonstrably prevents a party from performing their obligations. See Section 32 for details.

12. DEPOSITS AND SECURITY

12.1. Deposit Requirement. Owners may require a security deposit for their Listings. The deposit amount is set by the Owner and displayed in the Listing. The Renter is informed of the deposit amount before confirming the Booking.

12.2. Deposit Proportionality. Deposits should be proportionate to the Item’s value and the risk of damage. Quicks reserves the right to enforce deposit limits and to require Owners to adjust disproportionate deposit amounts.

12.3. Deposit Hold. When a deposit is required, the deposit amount is authorized (held) on the Renter’s Payment Method or deducted from the Renter’s Wallet at the time of Booking confirmation. The deposit is held by Stripe in dedicated accounts — it is not held by Quicks directly and is not transferred to the Owner until a valid withholding claim is approved.

12.4. Deposit Release. If the Item is returned in satisfactory condition and no damage claim is filed within seven (7) days of rental completion, the deposit is released and returned to the Renter.

12.5. Deposit Withholding. If the Owner reports damage, loss, or a breach of rental conditions, the Owner may request to withhold part or all of the deposit. The Owner must provide supporting evidence (photographs, descriptions) through the Platform’s Dispute mechanism within seven (7) days of the rental’s completion. If the Renter contests the withholding, the matter is handled through the Dispute resolution process described in Section 14.

12.6. Damage Compensation. When a deposit withholding is approved (either by mutual agreement or through Dispute resolution), the withheld amount is transferred from the deposit to the Owner’s Wallet as damage compensation.

12.7. Damage Exceeding Deposit. If the cost of damage exceeds the deposit amount, the Owner may seek additional compensation directly from the Renter through the Dispute process or through applicable legal channels. Quicks may, with the Renter’s prior authorization obtained at Booking time, charge the Renter’s Payment Method for verified excess damages. If no such authorization exists, Quicks is not responsible for collecting amounts exceeding the deposit.

12.8. No Insurance. Quicks does not provide insurance coverage for Items listed or rented through the Platform. Owners are encouraged to maintain their own insurance. Renters are encouraged to exercise due care. The deposit mechanism is not a substitute for insurance.

13. HANDOVER VERIFICATION

13.1. Pickup and Return Confirmation. The Platform provides a Handover verification system to confirm the pickup and return of Items. Both the Owner and the Renter are encouraged to confirm the Handover through the Platform.

13.2. Auto-Confirmation. If a party does not confirm the Handover within the timeframe specified by the Platform, the Handover may be automatically confirmed by the system. Before auto-confirmation occurs, the non-confirming party will receive a notification warning that the Handover will be auto-confirmed within the specified period unless they take action.

13.3. Contesting Auto-Confirmation. A party may contest an auto-confirmed Handover by filing a Dispute within twenty-four (24) hours of the auto-confirmation. During this contest window, deposit funds remain frozen.

13.4. Evidence of Condition. Both parties are strongly encouraged to document the condition of the Item at pickup and return through photographs taken via the Platform or another timestamped medium. This documentation may serve as evidence in the event of a Dispute.

14. DISPUTE RESOLUTION BETWEEN USERS

14.1. Filing a Dispute. Either the Owner or the Renter may file a Dispute through the Platform in respect of a Booking. Disputes are organised into stages corresponding to the lifecycle of the Booking:

• Pre-Pickup Dispute: filed between Booking approval and pickup Handover, where one party seeks to cancel or challenge the Booking for cause;
• Mid-Rental Dispute: filed during the active Rental Period;
• Late-Return Dispute: filed by the Owner after the scheduled return time if the Item has not been returned;
• Post-Return Dispute: filed within seventy-two (72) hours of the return Handover, including damage and condition claims.

Disputes filed outside the applicable window may be declined at Quicks’ discretion.

14.2. Contents of a Dispute. The filing party shall provide:

• The stage and category of the Dispute (e.g., item damage, condition mismatch, non-return);
• A description of the issue;
• The disputed amount (subject to the ceilings in Section 14.8);
• Supporting evidence (photographs, screenshots, documents, text descriptions). Handover photographs, if any, are automatically attached as evidence.

14.3. Peer Resolution Through Proposals. Users are encouraged to resolve Disputes directly. Either party may submit a proposal specifying an amount and direction (to the Owner or to the Renter) together with supporting evidence; the counterparty may accept, refuse, or submit a counter-proposal. Only one proposal may be live at a time. Acceptance of a proposal resolves the Dispute subject to the financial orchestration described in Section 14.6; refusal reopens the Dispute without resetting the response timer described in Section 14.4.

14.4. Response Window and Escalation. Following any proposal, the counterparty has forty-eight (48) hours to respond (by accepting, refusing, or counter-proposing). Failure to respond within this window, or failure of the parties to reach agreement, shall cause the Dispute to be escalated to Quicks for administrative review in accordance with Section 14.5.

14.5. Quicks Administrative Review. Where a Dispute is escalated, Quicks will review the evidence and submissions from both parties and issue a decision within fourteen (14) business days of escalation. Quicks may request additional evidence, statements, or documentation from either party; failure to respond within a reasonable time may be considered in the decision. A Quicks decision may result in full release of the deposit to the Renter, transfer of part or all of the deposit to the Owner, refund of rental amounts to the Renter, or any combination consistent with Section 14.6. A Quicks decision binds the Parties within the scope of funds and Account actions controlled by the Platform; it does not preclude either party from pursuing remedies through the competent courts or other alternative dispute resolution mechanisms.

14.6. Financial Orchestration. Upon resolution (whether by accepted proposal or Quicks decision), the Platform executes the corresponding financial actions, which may include: capture and transfer of deposit amounts to the Owner’s Wallet; refund to the Renter via the original Payment Method or to the Renter’s Wallet; transfer of funds between Wallets; or a combination of the above. Platform service fees are retained in accordance with Section 11.3 and Annex B unless expressly stated otherwise in the resolution.

14.7. Nature of Quicks’ Role. Quicks’ involvement in Dispute resolution is provided as a facilitation service. Quicks’ administrative decisions are binding only in respect of funds and Accounts controlled by the Platform and do not constitute formal arbitration or adjudication for purposes of Romanian civil procedure. The Parties retain all rights to pursue remedies through the competent courts or alternative dispute resolution mechanisms.

14.8. Protection Ceilings. The maximum amount that may be claimed within the Platform’s Dispute framework is capped as follows:

• Renter claims against the Owner are capped at the amount actually paid by the Renter for the rental (excluding deposit and service fees unless the resolution expressly includes them);
• Owner claims against the Renter are capped at the amount of the deposit held on the Booking. If the Owner opted out of requiring a deposit, the Owner’s in-Platform claim ceiling is zero.

Amounts in excess of these ceilings cannot be awarded within the Platform. Nothing in these Terms prevents a party from pursuing amounts in excess of the ceiling through the competent courts or other legal channels outside the Platform.

14.9. Limitation of Quicks’ Role. Quicks is not obligated to participate in or resolve every Dispute. Quicks’ involvement in a Dispute does not create any liability on the part of Quicks for the outcome of the Dispute, and Quicks’ exclusion of liability under Section 4 and Section 30 continues to apply.

15. WALLET SYSTEM AND PAYOUTS

15.1. Wallet. Each User has a Wallet display within the Platform that reflects their financial balance. The Wallet tracks:

• Rental earnings (for Owners);
• Rental payments (for Renters);
• Deposit holds and releases;
• Cancellation fees and earnings;
• Damage compensation;
• Refunds;
• Platform fees;
• Payouts and payout fees.

15.2. How Funds Move. Payments, refunds, deposits, and damage compensation are processed through Stripe. Between the time a Renter pays for a Booking and the time an Owner requests a Payout, the Owner’s corresponding earnings sit in Quicks’s Stripe account and are reflected as a ledger entry in the Owner’s Wallet. When an Owner requests a Payout, Quicks instructs Stripe to move the funds from Quicks’s Stripe account to the Owner’s Stripe Connect Account, and then from the Stripe Connect Account to the Owner’s bank account. The Wallet is Quicks’s internal ledger of amounts owed to you; the actual funds are held at Stripe at all times during this flow.

15.3. Safeguarding. Funds held at Stripe in connection with Platform activity are subject to Stripe’s own regulatory obligations as a licensed payment institution in the jurisdictions in which it operates. Quicks does not hold User funds in Quicks’s own bank accounts. Information about Stripe’s safeguarding of funds is available in Stripe’s published terms. Quicks maintains records of amounts owed to Users and will act in good faith to reconcile those amounts with Stripe in the ordinary course and in the event of any wind-down of the Platform. Funds in Quicks’ Stripe balance denominated in EUR are held with Stripe Technology Europe Ltd., authorised as an e-money institution by the Central Bank of Ireland (reference 900505), in client-fund segregated accounts under S.I. No. 183/2011.

15.4. Hold Period. Rental earnings are subject to a hold period before they become available for payout. The hold period is determined by Quicks and communicated on the Platform (currently seven (7) days from completion of the rental). This hold period allows time for Disputes to be filed.

15.5. Payout Eligibility. To receive payouts of earnings, Owners must:

• Complete identity verification (see Section 16);
• Set up a Stripe Connect Account through the Platform;
• Maintain a minimum payout balance as determined by the Platform Fee Configuration.

15.6. Payout Process. Payouts are initiated manually by the Owner through the Platform. Quicks processes the payout through Stripe’s Connect system. Payout transfers are subject to:

• A minimum payout amount per currency;
• A limited number of free payouts per month, beyond which a per-payout fee may apply;
• Processing times as determined by Stripe and the receiving bank.

15.7. Payout Fees. Each User receives a specified number of free payouts per month. Additional payouts beyond the free threshold are subject to a per-payout fee, as displayed on the Platform and specified in Annex B.

15.8. Wallet Is Not a Bank Account. The Wallet is a transactional display and not a bank account, e-money account, or stored-value instrument operated by Quicks. No interest accrues on Wallet balances. The Wallet does not constitute a deposit within the meaning of banking regulations.

15.9. Wallet Balance Upon Deletion. Before deleting their Account, a User must withdraw all available Wallet funds. See Section 27 for Account deletion procedures.

16. IDENTITY VERIFICATION

16.1. Verification Requirement. To access certain features of the Platform (e.g., receiving payouts via Stripe Connect), Users may be required to complete identity verification. Verification is performed through Stripe Identity, a third-party service.

16.2. Verification Process. Identity verification may require:

• A government-issued photo identification document (passport, national ID card, driver’s license);
• A selfie photograph for liveness verification.

16.3. Third-Party Processing. Identity verification data is processed by Stripe. Quicks does not store copies of identity documents or biometric data. Quicks receives only a verification status (verified, pending, or failed) and a timestamp. For details on how Stripe handles your data, please refer to Stripe’s Privacy Policy.

16.4. Stripe Connect KYC. Owners setting up a Stripe Connect Account for payouts will be required to provide additional Know Your Customer (KYC) information directly to Stripe, including full legal name, date of birth, address, business information (if applicable), and banking details. This information is collected and processed by Stripe and is subject to Stripe’s terms and privacy policies.

16.5. Verification Outcome. Quicks reserves the right to restrict Account functionality based on verification status. Users who fail verification may be unable to create Listings, receive payouts, or access other features.

16.6. No Guarantee. While identity verification helps improve trust, Quicks does not guarantee the identity, background, or trustworthiness of any User. Users should exercise their own judgment when interacting with other Users.

17. USER CONTENT AND INTELLECTUAL PROPERTY

17.1. Quicks’ Intellectual Property. All intellectual property rights in and to the Platform — including but not limited to the design, logo, trademarks, trade names, source code, user interface, graphics, texts, and other materials — are owned by Quicks or its licensors and are protected by applicable intellectual property laws. Unauthorized use, reproduction, distribution, modification, or exploitation of any such materials without Quicks’ prior written consent is strictly prohibited.

17.2. User Content License. By uploading or publishing Content on the Platform, you grant Quicks a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content for the purpose of operating, promoting, and improving the Platform and its services. This license shall endure for the duration of your Account and for twelve (12) months following Account deletion or Content removal, to the extent necessary for platform operations (e.g., cached copies, archived dispute records, backup systems). Upon expiration of this period, Quicks will cease active use of such Content, except where retention is required by law.

17.3. Promotional Use. The license granted in Section 17.2 includes the right to use your Content for promotional purposes (e.g., featuring Listings in marketing materials). If you do not wish your Content to be used for promotional purposes, you may opt out by contacting us at [email protected]. Opting out does not affect Quicks’ right to display your Content as part of normal Platform operations.

17.4. Ownership. You retain ownership of the Content you create and upload. The license does not transfer ownership of your Content to Quicks.

17.5. Warranties on Content. You represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to post the Content;
• The Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party;
• The Content does not violate any applicable law or regulation;
• The Content is accurate and not misleading.

17.6. Quicks’ Right to Remove. Quicks reserves the right (but not the obligation) to remove, modify, or restrict access to any Content that, in its sole discretion, violates these Terms, is objectionable, or may expose Quicks to liability.

17.7. Notice-and-Action Procedure (DSA Compliance). In compliance with Regulation (EU) 2022/2065 (Digital Services Act), Quicks implements the following notice-and-action procedure for intellectual property and other Content complaints:

• Filing a Notice: Submit a notice to [email protected] identifying the allegedly infringing Content, the right infringed, your contact details, and a statement of good faith.
• Acknowledgment: Quicks will acknowledge receipt within two (2) business days.
• Decision: Quicks will review the notice and render a reasoned decision within ten (10) business days.
• Counter-Notice: The Content creator may submit a counter-notice within ten (10) business days of the decision. Quicks will consider the counter-notice and may reinstate the Content if the counter-notice is persuasive.
• Repeat Infringers: Users who repeatedly infringe intellectual property rights are subject to Account termination.

18. REVIEWS AND RATINGS

18.1. Review System. After a Rental Period is completed, both the Owner and the Renter may leave a review and rating for each other. Reviews must reflect genuine, personal experiences and be based on facts.

18.2. Review Guidelines. Reviews must:

• Be truthful, accurate, and relevant to the rental experience;
• Not contain offensive, defamatory, discriminatory, or hateful language;
• Not contain personal data of third parties;
• Not be incentivized, coerced, or fabricated;
• Not violate any applicable law or Quicks’ policies.

18.3. Permanence. Published reviews cannot be edited by the reviewer after submission. Quicks may moderate reviews that violate these guidelines.

18.4. No Quicks Responsibility. Quicks does not verify the accuracy or completeness of reviews. Reviews reflect the opinions of their authors and not those of Quicks.

18.5. Review Fraud. Coordinated review manipulation (fake reviews, review swapping, incentivized reviews) is grounds for immediate Account termination, removal of all associated reviews, adjustment of aggregate ratings, and forfeiture of pending Wallet balances.

18.6. Review Preservation on Account Deletion. When a User’s Account is deleted, their reviews’ star ratings are preserved to maintain Platform integrity. The review author’s name is replaced with “Former User” and the review text may be replaced with a standard message, but the numerical rating remains.

19. CONTENT MODERATION

19.1. Automated Moderation. Quicks uses automated systems, including third-party moderation services, to review Content uploaded to the Platform. This may include:

• Image review for inappropriate or prohibited visual content;
• Text analysis for offensive, harmful, or policy-violating language.

Automated moderation decisions are not final — see Section 19.4 for appeal rights.

19.2. Moderation Outcome. Content that is flagged by automated systems or reported by Users may be:

• Approved for publication;
• Held in a pending state for manual review;
• Rejected following human review.

Content is held in a pending state (not permanently deleted) when flagged by automated systems, allowing for appeal and human review.

19.3. Reporting System. Users may report Content they believe to be abusive, inappropriate, illegal, or in violation of these Terms. Reports will be reviewed within a reasonable timeframe.

19.4. Appeal Rights. In accordance with Regulation (EU) 2022/2065 (Digital Services Act):

• If your Content is removed or restricted, Quicks will notify you with a statement of reasons explaining the grounds for the decision.
• You may submit an internal appeal through the Platform or by contacting [email protected] within thirty (30) days of the decision.
• Quicks will process appeals within ten (10) business days and provide a reasoned response.
• If you are unsatisfied with the outcome, you may refer the matter to a certified out-of-court dispute settlement body under the DSA, or exercise any legal remedies available to you under applicable law.

19.5. Liability for Moderation. Moderation decisions made by Quicks — whether to remove, restrict, or allow Content — are made in good faith to maintain a safe and lawful Platform. Quicks’ moderation activities do not give rise to general monitoring obligations, and Quicks benefits from the hosting provider liability exemptions under Article 6 of the DSA to the extent it acts expeditiously upon obtaining actual knowledge of illegal content.

20. PROHIBITED ITEMS AND ACTIVITIES

20.1. Prohibited Items. The following categories of Items may not be listed on the Platform:

• Weapons, ammunition, explosives, or military equipment;
• Illegal drugs, controlled substances, or drug paraphernalia;
• Stolen goods or Items obtained through illegal means;
• Hazardous materials, toxic substances, or dangerous chemicals;
• Living creatures or animals;
• Items that require special government permits or licenses to possess or use, unless the Owner can demonstrate valid permits;
• Counterfeit goods or Items that infringe third-party intellectual property rights;
• Pornographic or sexually explicit material;
• Items subject to international trade sanctions, embargoes, or export control restrictions under Regulation (EU) 2021/821 or other applicable export control laws;
• Real estate or immovable property (the Platform is for movable property rentals only);
• Any Item whose rental would violate applicable law.

20.2. Prohibited Activities. Users must not:

• Use the Platform for any illegal purpose;
• Engage in fraud, deception, or misrepresentation;
• Use another User’s Account without authorization;
• Attempt to circumvent the Platform’s payment system or fee structure;
• Collect personal data of other Users except as necessary for a confirmed Booking;
• Distribute spam, malware, phishing attempts, or other harmful content;
• Interfere with or attempt to compromise the Platform’s technical infrastructure;
• Manipulate the review or rating system;
• Encourage other Users to transact outside the Platform to avoid fees;
• Scrape, crawl, or otherwise extract data from the Platform without authorization;
• Resell, sublicense, or commercially exploit Platform services without Quicks’ consent;
• Impersonate another person or entity;
• Harass, threaten, intimidate, or abuse other Users;
• Engage in money laundering, terrorist financing, or other financial crimes through the Wallet or payment system.

20.3. Consequences. Violation of this Section may result in immediate Content removal, Account suspension or termination, forfeiture of pending earnings, and/or legal action.

21. ANTI-DISCRIMINATION AND FAIR CONDUCT POLICY

21.1. Equal Treatment. Quicks is committed to providing a safe, respectful, and inclusive environment for all Users. Discrimination on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, or any other characteristic protected by applicable law is strictly prohibited.

21.2. Fair Conduct. Users must interact with each other respectfully and professionally. Offensive, harassing, threatening, defamatory, or otherwise inappropriate behavior is prohibited and may result in Account suspension or termination.

21.3. Reporting. Users who experience or witness discriminatory or harassing behavior may report it through the Platform’s reporting mechanisms or by contacting [email protected].

22. ANTI-FRAUD MEASURES

22.1. Fraud Prevention. Quicks implements technical and manual measures to detect and prevent fraudulent activities, including: automated transaction monitoring, identity verification, behavioral analysis, rate limiting, and review of reported incidents.

22.2. User Obligations. Users must provide accurate and complete information. Any attempt to deceive verification or fraud detection systems may result in immediate Account suspension, reporting to relevant authorities, and legal action.

22.3. Cooperation. Users agree to cooperate with Quicks in any investigation of suspected fraud, including providing requested documentation and information within a reasonable timeframe.

22.4. AML Compliance. Quicks cooperates with applicable anti-money laundering (AML) obligations. Quicks reserves the right to set wallet balance limits, transaction limits, and to freeze accounts pending investigation where there are reasonable grounds to suspect financial crime. Users agree to provide any additional information required for AML compliance.

23. COMMUNICATIONS BETWEEN USERS

23.1. In-App Messaging. The Platform provides a messaging system for Owners and Renters to communicate about Bookings.

23.2. Message Content. Users must not send messages that contain spam, offensive content, personal data requests unrelated to a Booking, external links for the purpose of circumventing the Platform, or any content that violates these Terms.

23.3. Image Sharing. Users may share images through the messaging system. Images are stored securely and are accessible only to the conversation participants.

23.4. Messaging Window. The messaging system is available during the Booking lifecycle. Access to the conversation may be restricted after the rental is completed and the applicable post-completion period has elapsed.

23.5. No Monitoring, Right to Review. Quicks does not proactively monitor the content of private messages. However, Quicks reserves the right to review messages in response to reports, Disputes, or suspected policy violations.

24. PUSH NOTIFICATIONS AND MARKETING

24.1. Transactional Notifications. By using the Platform, you consent to receiving transactional push notifications related to your Account activity, including Booking updates, payment confirmations, messages, review requests, and Dispute updates.

24.2. Marketing Communications. With your consent, Quicks may send you marketing and promotional communications via email, push notifications, and social media. You may opt out at any time through your Account settings, the unsubscribe link in emails, or your device’s notification settings.

24.3. Third-Party Marketing. Quicks does not sell, rent, or share your personal data with third parties for their own marketing purposes without your explicit consent.

24.4. News & Promos Category. Quicks operates a dedicated “News & Promos” notification category covering promotional tips, weekly suggestions, and seasonal recommendations. This category is enabled by default upon Account creation and may be disabled at any time in Settings → Notifications. Disabling News & Promos does not affect transactional notifications under Section 24.1.

25. PROPERTY CLAIMS AND STOLEN ITEMS

25.1. Reporting Stolen Items. If you believe that an Item listed on the Platform is your property and has been stolen, you may file a property claim by contacting Quicks at [email protected] with:

• A detailed description of the Item and the Listing in question;
• Proof of ownership (purchase receipts, serial numbers, photographs);
• A copy of the police report filed for the stolen property.

25.2. Quicks’ Response. Upon receiving a credible property claim supported by a police report, Quicks will:

• Immediately suspend the Listing pending investigation;
• Notify the listed Owner of the claim;
• Cooperate with law enforcement authorities as required by law;
• Share relevant User data with law enforcement upon valid legal request.

25.3. Active Bookings. If a Listing is suspended due to a property claim and there are active or confirmed Bookings, Quicks will assist affected Renters in obtaining a full refund.

25.4. Owner Liability. An Owner who lists a stolen Item is solely liable for all consequences and must indemnify both the Renter and Quicks for any loss, damage, or cost incurred.

26. ACCOUNT SUSPENSION AND TERMINATION

26.1. Suspension. Quicks may suspend a User’s Account in the following circumstances:

• Repeated or material violation of these Terms;
• An ongoing investigation into suspected fraud, abuse, or illegal activity;
• Failure to provide requested verification information;
• Behavior that poses a risk to other Users, Quicks, or third parties;
• Non-payment of outstanding amounts.

26.2. Suspension Effects. During suspension, the User cannot initiate or complete transactions, create or modify Listings, or access certain Account features. Quicks may cancel pending Bookings and withhold funds if there are suspicions of fraud or active Disputes.

26.3. Termination by Quicks. Quicks may permanently terminate a User’s Account in cases of serious or repeated violations, fraudulent activity, criminal conduct, or as required by law. Quicks will provide a statement of reasons for the termination, except where prohibited by law or where doing so would compromise an investigation.

26.4. Termination by User. You may request closure of your Account at any time, subject to:

• Completion or cancellation of all active Bookings;
• Settlement of all outstanding payment obligations;
• Withdrawal of available Wallet funds (see Section 15.9);
• No active Disputes.

26.5. Effects of Termination. Upon termination: active Listings are deactivated; pending transactions may be cancelled; funds may be withheld if there are outstanding Disputes or suspected fraud; the User’s data is handled in accordance with the Privacy Policy and applicable law.

26.6. No Liability. Quicks is not responsible for any loss or damage suffered by a User as a result of Account suspension or termination, provided the action was taken in accordance with these Terms or applicable law. This does not affect Consumer rights under mandatory law.

26.7. Survival. The following Sections survive termination of your Account: 10 (Fees), 12 (Deposits), 14 (Disputes), 15.2-15.3 (How Funds Move; Safeguarding), 17 (IP), 18 (Reviews), 27 (Data Retention), 29 (Warranties), 30 (Liability), 31 (Indemnification), 32 (Force Majeure), 33 (Limitation Period), 34 (Governing Law), 37 (Severability), 38 (Entire Agreement).

27. ACCOUNT DELETION AND DATA RETENTION

27.1. Right to Deletion. Users may request deletion of their Account through the Platform or by contacting Quicks. Account deletion is subject to the preconditions in Section 26.4.

27.2. Deletion Process. Upon Account deletion:

• Active Listings are set to draft/unpublished;
• Pending or approved Bookings are cancelled;
• The User’s profile is anonymized: display name is replaced with “Deleted User” and email with an anonymized address;
• Device tokens and push notification registrations are deleted;
• Review star ratings are preserved (attributed to “Former User”); review text may be replaced with a standard message.

27.3. Data Retained After Deletion. In accordance with applicable law, and relying on GDPR Article 17(3)(b) (legal obligation) and Article 17(3)(e) (legal claims), Quicks retains:

• Anonymized transaction and rental history — retained for a minimum of seven (7) years for financial reporting, tax compliance, and audit purposes as required by Romanian fiscal legislation;
• Dispute records — retained for a minimum of seven (7) years or until all related legal claims are resolved, whichever is later;
• Anonymized review ratings — retained to maintain Platform integrity;
• Any data required to be retained under other applicable law.

“Anonymized” means data has been processed so that it can no longer be attributed to an identified or identifiable natural person without additional information, and such additional information is kept separately and subject to technical and organizational measures to ensure non-attribution.

27.4. GDPR Rights. For information about your rights regarding personal data deletion, portability, and rectification, please refer to our Privacy Policy. If you request erasure under GDPR Article 17 while you have an active Dispute, Quicks will acknowledge the request, explain the applicable exception (Art. 17(3)(e) — defense of legal claims), and process the erasure promptly once the Dispute is resolved.

28. DECEASED USER ACCOUNTS

28.1. In the event of a User’s death, the User’s legal heirs or estate representative may contact Quicks at [email protected] with appropriate documentation (death certificate, proof of inheritance rights or court-appointed representative) to request:

• Access to the deceased User’s transaction history;
• Withdrawal of available Wallet funds to the estate;
• Closure of the Account.

28.2. Quicks will process such requests within thirty (30) days of receiving complete documentation, subject to applicable legal requirements and any active Disputes.

29. DISCLAIMER OF WARRANTIES

29.1. “As Is” Basis. THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.

29.2. No Guarantee of Results. Quicks does not guarantee that the Platform will meet your specific requirements, be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any Item will be as described in the Listing.

29.3. Third-Party Services. Quicks does not guarantee the availability, accuracy, or quality of third-party services integrated with the Platform.

29.4. Consumer Statutory Rights. NOTHING IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER UNDER APPLICABLE MANDATORY LAW, INCLUDING BUT NOT LIMITED TO RIGHTS UNDER ROMANIAN OUG 34/2014, LAW 193/2000, AND EU CONSUMER PROTECTION DIRECTIVES. WHERE MANDATORY LAW PROVIDES FOR WARRANTIES THAT CANNOT BE EXCLUDED, THOSE WARRANTIES APPLY NOTWITHSTANDING THIS SECTION.

30. LIMITATION OF LIABILITY

30.1. Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUICKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR SPECULATIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, CONTRACTS, REPUTATION, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF POTENTIAL SAVINGS. This exclusion does not apply in cases of Quicks’ willful misconduct or gross negligence, or where exclusion is prohibited by mandatory law.

30.2. Liability Cap. IF A COURT OF COMPETENT JURISDICTION DETERMINES THAT QUICKS IS LIABLE TO A USER, THE TOTAL CUMULATIVE LIABILITY OF QUICKS SHALL NOT EXCEED THE GREATER OF:

• (i) The total fees actually paid by the User to Quicks in the twelve (12) months preceding the event giving rise to the claim; or
• (ii) One thousand Romanian Lei (1,000 RON), unless mandatory applicable law provides otherwise.

30.3. Consumer Protection. If you are a Consumer, this limitation of liability applies only to the extent permitted by mandatory consumer protection law, including Romanian Law 193/2000 (transposing Directive 93/13/EEC on unfair terms in consumer contracts). Clauses in this Section that a competent court determines to be unfair under applicable consumer protection law shall be severed or modified to the minimum extent necessary, and the remainder of this Section shall continue to apply.

30.4. Exceptions. Nothing in these Terms shall exclude or limit Quicks’ liability for:

• Death or personal injury caused by Quicks’ negligence;
• Fraud or fraudulent misrepresentation by Quicks;
• Gross negligence or willful misconduct by Quicks;
• Any other liability that cannot be excluded or limited under applicable mandatory law.

31. INDEMNIFICATION

31.1. Business User Indemnification. If you use the Platform in the course of a commercial or professional activity, you agree to indemnify, defend, and hold harmless Quicks, its directors, officers, employees, and affiliates from and against any claims, damages, losses, costs, and liabilities (including reasonable attorneys’ fees) arising from:

• Your violation of these Terms or applicable law;
• Your Content;
• Any damage or loss you cause to Items, other Users, or third parties;
• Any fraud, misrepresentation, or illegal act committed by you.

31.2. Consumer Responsibility. If you are a Consumer, you are responsible for damages you directly cause through fraud, willful misconduct, or material breach of these Terms. You are not required to indemnify Quicks for Quicks’ own costs, legal fees, or third-party claims, except to the extent permitted by mandatory consumer protection law.

31.3. Cooperation. All Users agree to notify Quicks promptly of any claim, proceeding, or investigation that could affect Quicks and to cooperate in good faith.

32. FORCE MAJEURE

32.1. Definition. “Force Majeure” means any event beyond the reasonable control of a party, including but not limited to: natural disasters, epidemics or pandemics, wars, armed conflicts, acts of terrorism, government actions or sanctions, civil unrest, major infrastructure failures, cyberattacks, or other events of a similar nature.

32.2. Bilateral Application. No party (Quicks, Owner, or Renter) shall be liable for any failure or delay in performing their obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure event. The affected party’s obligations shall be suspended for the duration of the Force Majeure event without penalty.

32.3. Cancellation Fee Waiver. In the event of a Force Majeure event that demonstrably prevents a party from fulfilling a Booking, standard cancellation fees under Section 11 are waived for the affected party. The party invoking Force Majeure must provide reasonable evidence of the event’s impact.

32.4. Quicks Discretion for Refunds. In Force Majeure situations, Quicks may provide partial or full refunds to affected Renters, taking into account the circumstances and the interests of all parties.

33. LIMITATION PERIOD FOR CLAIMS

33.1. Any claim arising from or related to these Terms or the use of the Platform must be brought within one (1) year of the event giving rise to the claim, unless a longer mandatory limitation period applies under applicable law.

33.2. This limitation period does not apply to Consumers to the extent a shorter contractual limitation period is prohibited by mandatory consumer protection law. In such cases, the statutory limitation period under Romanian law (generally three (3) years under Article 2517 of the Civil Code) applies.

34. GOVERNING LAW AND JURISDICTION

34.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of laws provisions.

34.2. Jurisdiction. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Cluj-Napoca, Romania, unless mandatory legal provisions require a different forum.

34.3. Consumer Rights. If you are a Consumer within the meaning of applicable EU or Romanian consumer protection legislation, nothing in these Terms shall affect your mandatory statutory consumer rights, including the right to bring proceedings in the courts of the jurisdiction in which you are domiciled.

35. ALTERNATIVE DISPUTE RESOLUTION

35.1. ODR Platform. In accordance with Regulation (EU) No 524/2013, consumers domiciled in the European Union may submit complaints through the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

35.2. Amicable Resolution. Users are encouraged to resolve disputes amicably by contacting Quicks at [email protected]. Quicks will endeavor to respond to complaints within three (3) to five (5) business days.

35.3. ADR Entities. Where required by applicable law, Quicks will provide information about the alternative dispute resolution (ADR) entities available to consumers.

36. MODIFICATIONS TO THESE TERMS

36.1. Right to Modify. Quicks reserves the right to modify these Terms at any time to reflect changes in law, regulatory requirements, operational practices, or business needs.

36.2. Notification. Material changes will be communicated to Users at least thirty (30) days before the effective date through email notification, in-app notification, and publication of the updated Terms on the Platform.

36.3. Acceptance. Continued use of the Platform after the effective date of modified Terms constitutes acceptance. If you do not agree, you must stop using the Platform and may close your Account, subject to Section 26.4.

36.4. Existing Bookings. Modifications do not apply retroactively to Bookings confirmed before the effective date.

37. SEVERABILITY

37.1. If any provision of these Terms is found to be invalid, unenforceable, or void by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties, or, where the provision is found to be unfair under consumer protection law, modified to the minimum extent necessary to make it fair and enforceable.

38. ENTIRE AGREEMENT

38.1. These Terms, together with the Privacy Policy, any applicable Annexes, and any other policies referenced herein, constitute the entire agreement between you and Quicks regarding the use of the Platform and supersede all prior agreements regarding the same subject matter.

39. ASSIGNMENT AND WAIVER

39.1. Assignment. You may not assign your rights or obligations under these Terms without Quicks’ prior written consent. Quicks may assign its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, with prior notice to Users.

39.2. Waiver. The failure of Quicks to exercise any right under these Terms shall not constitute a waiver of such right.

40. ACCESSIBILITY

40.1. Quicks is committed to making the Platform accessible to all Users, including persons with disabilities, in compliance with Directive (EU) 2019/882 (European Accessibility Act) and applicable Romanian implementing legislation.

40.2. If you encounter accessibility barriers when using the Platform, please contact us at [email protected] so we can work to address the issue.

41. CONTACT INFORMATION

For any questions, complaints, or communications regarding these Terms, please contact us:

QUICKS SRL Calea Turzii 239, Cod 400495 Cluj-Napoca, Cluj County, Romania

Email: [email protected] Phone: +40 752 012 527

CUI (Tax ID): 50382896 Trade Registry: J12/3251/2024 EUID: ROONRC.J12/3251/2024

41.5 Digital Services Act (DSA) — Single Point of Contact

For regulatory inquiries under the Digital Services Act (Regulation (EU) 2022/2065), including Article 11 (point of contact for authorities) and Article 12 (point of contact for recipients of the service), contact:

Email: [email protected]

Communications may be made in English or Romanian.

42. ANNEX A — CONTRACTING ENTITY

43. ANNEX B — FEE SCHEDULE

Effective as of: April 16, 2026

Note: This Annex contains the current fee schedule. Quicks reserves the right to modify fees in accordance with Section 10.4. The fee amounts displayed at the time of Booking confirmation are contractually binding for that transaction.

Renter Fees

Example: A 100 RON rental costs the Renter 100 + 10 = 110 RON total. A 20 RON rental costs 20 + 2 + 2 = 24 RON total (10% fee + small rental surcharge).

Owner Fees

Example: On a 100 RON rental, the Owner receives 100 - 3 = 97 RON net. On a 10 RON rental, the Owner receives 10 - 1.25 = 8.75 RON net (minimum fee applies because 3% of 10 = 0.30, which is below the 1.25 RON floor).

Cancellation Penalty Schedule

This schedule applies to cancellations initiated by the Renter of an approved Booking, as described in Section 11. Cancellations initiated by the Owner of an approved Booking result in a full refund to the Renter (including service fees) regardless of timing; the Owner forfeits any commission that would otherwise have been earned.

Refunds are credited first to the Renter’s Wallet up to the amount originally paid from Wallet, with any remainder refunded to the original Payment Method.

Payout Fees

Hold Period

Taxes

Platform fees in this Annex are currently issued at a VAT rate of 0% in accordance with Section 10.9 (Quicks SRL is not VAT-registered and operates under the Romanian SME exemption). Should Quicks become a VAT payer, VAT will be added in accordance with Section 10.9 with prior notice to Users.

Supported Currencies

Currently, the Platform supports RON (Romanian Leu) only. Additional currencies may be added in the future and this Annex will be updated accordingly.

These Terms and Conditions were last updated on May 9, 2026.